How Can We Help Today?
Owned and operated by Backswing Veranda, we are happy to answer questions about pergolas, gazebos, patio furniture, and golf simulators.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on how to start a return and what qualifies.
Can I exchange an item instead of returning it?
Yes, exchanges are available within the return window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
What materials are your pergolas and gazebos made from?
Materials vary by product and are listed on each product page. Common options include powder-coated steel, aluminum, and weather-resistant wood composites designed to hold up in outdoor conditions.
Do your patio furniture sets require assembly?
Most patio furniture sets and structures do require some assembly by the customer. Each product ships with hardware and step-by-step instructions to guide you through setup at home.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We aim to reply to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your payment and personal information are protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your backyard? Our return policy gives you 30 days to start a return on eligible items.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
